Buyer questions
The checks that come before a listing.
Straight answers for category buyers, private-label managers and procurement leads. If your question is not here, send the brief and we will answer it the same business day.
What are typical MOQs?
Order sizes are set per product and channel. There are no rigid container minimums on the current line. Private-label MOQs follow the factory and the tier you brief. Trial orders are possible where the factory allows.
How long from brief to shelf?
About 90 days is typical from a locked brief to the first shelf-ready order at your Australian warehouse. Complex specs or peak season can add time. We confirm a timetable with the sample.
How do we get the compliance pack?
ISO 9001 summary, HACCP approach, FSANZ labelling approach, batch and recall records are sent under NDA. There is no public PDF. Request via sales@shiv-impex.com.
See quality & compliance or request the compliance pack (NDA).
How does a private-label brief work?
Four steps for you: brief, sample, approve, deliver. We handle supplier, recipe, artwork, labels and warehouse delivery. See private label or start a private-label brief.
Do you supply New Zealand as well as Australia?
Yes. We support supermarket buyers and distributors in Australia and New Zealand, with teams in Sydney and Auckland plus Singapore and Ahmedabad. See private label and grocery importing for New Zealand buyers.
What is a controlled brand with Shiiv?
A controlled brand is an imported or developed line ranged with exclusivity for a distributor or retailer so competitors cannot buy the same line. Ask us for current controlled-brand options and exclusivity terms. See controlled brands or start a controlled-brand brief.
Do you handle FSANZ labelling for imports and own-brand?
Yes. Packs are prepared to the Australia New Zealand Food Standards Code, including ingredients, allergens, nutrition information and country-of-origin statements before artwork is signed off.
What recall readiness do you offer?
Full batch tracking and a 24-hour recall plan. Recall alerts to stores are tested every quarter.
How do samples work?
After the brief we lock a maker and send samples with a draft spec. Your team tastes, costs and marks up. Artwork and production wait on that approve step. If a sample misses, we go again before anyone prints a label.
Who owns the artwork and the recipe?
Your brand marks stay yours. Artwork is prepared to your brief for your pack. The recipe and supplier files for that brief are treated as confidential and shared under NDA. Exclusive use can be written into the brief. We do not reuse a buyer’s own-brand recipe for another banner.
Are you ready for a major-chain listing?
We already ship to 10,000+ stores through Australia’s largest independent grocery wholesaler. The quality pack, supplier audits, lab results and tracking records sit on file, so a major-chain listing does not wait on paperwork built after the win. We do not name major retail private-label clients on this site.
Which categories can you source or build?
Drinks and beverages; snacks and confectionery; bakery, biscuits and wafers; pasta, sauces and cooking bases; rice, grains, pulses and pantry staples; oils, condiments, dressings and pickles; spices and seasonings; ready meals and meal kits; tea, coffee and hot beverages; and breakfast cereals and staples. Snacks also includes six frozen potato and veg snack families: French fries, potato specialties, veggie specialties, Indian ethnic, baked snacks and beyond potato. If it sells off a supermarket shelf, we can source it or build the own-brand around it. See the catalogue range, private label snacks, private label pantry, foodservice, global sourcing and private label.
Do you offer parallel imports?
Where we bring a global brand to an Australian shelf, we work from authorised supply with the maker, not grey-market stock. Shipments include full records, country-of-origin labels and packs that meet FSANZ rules. One partner runs sourcing, customs, border checks and shelf-ready setup. See global sourcing.
What are payment terms and stock holding?
For the current Australian range, stock is held here. Terms are 15 days. There is no big container minimum and no cash tied up in a full import run to test a line. Private-label first orders follow the factory terms we agree in the brief.
How quickly can quality see the compliance pack?
Once we have a work email and an NDA path, the pack typically goes the same business day. It is a file send, not a website download. Name the quality or buyer contact in the brief so it does not sit in a general inbox.
Still a question?
Send the brief.
Product, tier, channel and volume. Indicative pricing, MOQs, lead times and the quality pack path, the same business day.
